Policies
Overview
This website is operated by Hello Hunni Nails . Throughout the site, the terms “we”, “us” and “our” refer to Hello Hunni Nails. Hello Hunni Nails offers this website, including all information, tools and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Vagaro. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy below.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control, monitor or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please look below.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
- We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
- We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
- You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hello Hunni Nails, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Hello Hunni Nails, LLC, including its owner, employees, contractors, service providers, and affiliates, from any claim or demand arising from your violation of these Terms, misuse of the website, violation of applicable law, or violation of any third party rights.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements related to services provided by Hello Hunni Nails, LLC shall be governed by and interpreted under the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@HelloHunniNails.com
Last Updated: July 5, 2026
Hello Hunni Nails LLC respects your privacy and is committed to protecting the personal information you share with us when you visit our website, book an appointment, purchase a gift certificate, contact us, interact with us on social media, or receive nail services from us.
This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and what choices you have regarding your information.
- Business Information
Hello Hunni Nails LLC
9434 Fairfax Boulevard
Suite 7
Fairfax, Virginia 22031
United States
Email: info@HelloHunniNails.com
Phone: 703-930-8100
Website: HelloHunniNails.com
- Information We Collect
We may collect personal information directly from you, through our website, through Vagaro, through social media, by phone, by email, by text message, or in person.
The types of information we may collect include:
Name
Phone number
Email address
Mailing or billing address
Appointment history
Service preferences
Photos or inspiration images you choose to send
Nail health concerns you choose to share
Allergy or product sensitivity information you choose to provide
Gift certificate information
Payment and transaction information
Client notes related to your appointment or service experience
Messages, inquiries, reviews, or feedback you submit
Social media username or profile information when you contact us through social platforms
Website usage information, including cookies, device information, browser type, and general interaction with our website
We do not intentionally collect more information than reasonably needed to provide services, manage bookings, communicate with clients, process payments, improve the client experience, and operate our business.
- Information Collected Through Vagaro
Hello Hunni Nails LLC uses Vagaro for online booking, appointment management, client profiles, payment processing, gift certificates, reminders, forms, and related business tools.
When you book through Vagaro, Vagaro may collect and process information such as your name, phone number, email address, appointment details, service history, forms, payment information, gift certificate information, communication preferences, and other account-related information.
Vagaro processes certain information on behalf of Hello Hunni Nails LLC as our booking and business management provider. Vagaro may also process certain information under its own privacy policy when you use Vagaro’s website, app, marketplace, account features, or other services directly.
We encourage you to review Vagaro’s Privacy Policy for more information about how Vagaro collects, uses, stores, and protects information within its platform.
- How We Use Your Information
We may use your personal information to:
Schedule, confirm, cancel, or manage appointments
Provide nail services and personalize your client experience
Communicate appointment reminders, updates, policy information, and service-related messages
Process payments, deposits, gift certificates, refunds, credits, and transaction records
Respond to questions, requests, reviews, concerns, or complaints
Maintain client records and appointment history
Track client preferences, service timing, allergies, or product sensitivities
Improve our website, booking process, services, policies, and client experience
Send marketing messages, promotions, updates, or special offers when permitted by law or when you have opted in
Protect the safety, security, and integrity of our business, website, clients, and service providers
Prevent fraud, unauthorized transactions, misuse of our booking system, or policy violations
Comply with legal, tax, accounting, licensing, regulatory, insurance, or business recordkeeping obligations
- Text Messages, Emails, and Marketing
When you provide your phone number or email address, we may use it to send appointment confirmations, reminders, updates, booking-related messages, service information, and client support communications.
We may also send promotional messages, special offers, or business updates where permitted by law or when you choose to receive them.
You may opt out of marketing emails by using the unsubscribe option included in those messages, when available, or by contacting us directly. You may opt out of promotional text messages by following the instructions in the message or contacting us.
Please understand that even after opting out of marketing messages, you may still receive non-promotional communications related to appointments, payments, policies, safety, transactions, or your client relationship with us.
We do not sell mobile opt-in information or phone numbers to third parties for their marketing.
- Cookies and Website Tracking
Our website may use cookies and similar technologies to help the website function, remember preferences, improve performance, understand visitor activity, and support a better browsing experience.
Cookies may collect information such as browser type, device type, pages visited, general website activity, and similar technical information.
You may adjust your browser settings to block, delete, or limit cookies. Some website features may not work properly if cookies are disabled.
- Payment Information
Payments, deposits, gift certificates, and related transactions may be processed through Vagaro or other third-party payment processors. We do not intentionally store full credit card numbers on our website.
Payment processors may collect payment card information, billing details, transaction history, fraud prevention information, and other details needed to complete your payment securely.
- Photos, Social Media, and Client Content
You may choose to send us inspiration photos, nail photos, service photos, reviews, testimonials, messages, tags, or other content.
We will not post your personal photos, identifiable images, full name, or testimonial for marketing purposes without your permission. Nail photos that do not identify you personally may be used for portfolio, educational, promotional, or social media purposes unless you ask us not to.
If you tag Hello Hunni Nails LLC, comment publicly, leave a public review, or interact with us on a public social media platform, that information may be visible to others based on the privacy settings of that platform.
- Information We Share
We do not sell your personal information.
We may share limited information when reasonably necessary with:
Vagaro, for booking, client management, forms, reminders, payments, marketing tools, and business operations
Payment processors, banks, or financial service providers to process transactions
Website hosting, email, text message, analytics, or technology service providers
Shipping providers if products or gift items are mailed
Professional advisors, including accountants, attorneys, insurers, or business consultants
Government, licensing, law enforcement, or regulatory authorities when required by law
Successor entities if the business is involved in a sale, merger, transfer, restructuring, or similar business transaction
We require service providers to use personal information only as needed to provide services to us or as otherwise permitted by law.
- Sensitive Information
You may choose to share information about allergies, product sensitivities, nail conditions, skin concerns, medical conditions, pregnancy, medications, or other personal circumstances that may affect your service.
We only use this information to provide safer, more personalized services, document client preferences, reduce the risk of product reactions, and support the client experience.
Hello Hunni Nails LLC is a nail service business and does not provide medical advice, diagnosis, or treatment. Any information shared with us is used only for service-related purposes and should not replace advice from a licensed medical professional.
- Children’s Privacy
Our website and booking services are not directed to children under 13.
We do not knowingly collect personal information from children under 13 without appropriate parental or legal guardian consent. If a parent or legal guardian believes a child has provided personal information to us without consent, please contact us so we can review and delete the information where appropriate.
For minor clients, a parent or legal guardian may be required to book, approve, or be present for certain services based on our business policies.
- How We Protect Information
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These safeguards may include password-protected systems, limited access to client records, secure booking platforms, secure payment processors, and reasonable business security practices.
No website, booking platform, payment system, email, or electronic communication method is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
- How Long We Keep Information
We keep personal information for as long as reasonably needed to provide services, manage client records, comply with legal or tax obligations, resolve disputes, enforce policies, prevent fraud, maintain business records, and operate Hello Hunni Nails LLC.
Appointment, payment, and client history may be retained through Vagaro unless deletion is requested and allowed by law, platform requirements, business recordkeeping obligations, or legitimate operational needs.
- Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Ask us to stop sending marketing messages
Ask questions about how your information is used
Withdraw consent where processing is based on consent
Request that we limit certain uses of your information where applicable
To submit a privacy request, contact us at:
Please include your name, contact information, and the request you are making. We may need to verify your identity before completing certain requests.
For information stored directly in Vagaro, you may also need to submit a request through Vagaro or access your Vagaro account settings.
- Virginia Privacy Notice
Hello Hunni Nails LLC is located in Virginia and provides services primarily to clients in Virginia and the surrounding DMV area.
Virginia’s Consumer Data Protection Act may provide certain rights to Virginia residents when a covered business meets the law’s applicability thresholds. Hello Hunni Nails LLC does not sell personal data and does not use personal data for automated decisions that produce legal or similarly significant effects.
Even if Hello Hunni Nails LLC is not required to comply with every obligation under Virginia’s Consumer Data Protection Act, we aim to be transparent, collect only information reasonably needed for business purposes, protect client information, and respond to reasonable privacy requests.
- Sale of Personal Information
Hello Hunni Nails LLC does not sell personal information for money.
We may use website tools, cookies, booking tools, social media platforms, or analytics tools that help us understand website activity, promote services, or communicate with clients. Some privacy laws may treat certain advertising or analytics activity as “sharing” or “targeted advertising.” You may limit cookies through your browser settings and may contact us with questions about your choices.
- Third-Party Websites and Platforms
Our website may link to third-party websites or platforms, including Vagaro, Instagram, TikTok, payment processors, map services, and other online tools.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms. When you leave our website or use a third-party service, that third party’s privacy policy applies.
- Client Responsibilities
Please do not send sensitive personal, medical, financial, or confidential information through unsecured email, social media direct messages, or public comments.
Please keep your Vagaro login information secure and update your contact information when it changes so appointment reminders and service communications are sent correctly.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, booking process, legal obligations, technology, or privacy practices.
The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website, booking tools, or services after updates are posted means you acknowledge the revised policy.
- Contact Us
For questions about this Privacy Policy, your information, or your privacy choices, please contact:
Hello Hunni Nails LLC
9434 Fairfax Boulevard
Suite 7
Fairfax, Virginia 22031
United States
Email: info@HelloHunniNails.com
Phone: 703-930-8100
Our refund policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
ALL QUALIFYING PRODUCT RETURNS WILL BE REFUNDED WITH IN-STORE CREDIT ONLY.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
ALL QUALIFYING PRODUCT RETURNS WILL BE REFUNDED WITH IN-STORE CREDIT ONLY.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
First check your bank account, there is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@HelloHunniNails.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@HelloHunniNails.com and send your item to:
Hello Hunni Nails LLC
9434 Fairfax Boulevard
Suite 7,
Fairfax, Virginia 22031
USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift certificate credit for the value of your return. Once the returned item is received, a gift certificate will be emailed/mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping
To return your product, you should mail your product to:
Hello Hunni Nails LLC
9434 Fairfax Boulevard
Suite 7,
Fairfax, Virginia 22031
USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, it may take some time for your exchanged product to reach you, the time may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Hello Hunni, LLC to import the goods on his behalf. Further, the consignee/buyer agrees Hello Hunni Nails, LLC may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Processing time
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.
Shipping rates & timelines
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
Shipping fees
Shipping fees are non-refundable. If you refuse any shipments from Hello Hunni Nails, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
Delivery policy
If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Hello Hunni Nails LLC does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
Delivery claims
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Hello Hunni Nails does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Out of stock items
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Reserved rights regarding shipping
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our Customers, Hello Hunni Nails LLC reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Hello Hunni Nails reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Hello Hunni Nails reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
Thank you for choosing Hello Hunni Nails! Before booking an appointment, please read the policies below.
By booking an appointment, you confirm that you have read, understand, and agree to the booking and cancellation policies. Please note that the most recent and current policies will also be available on our booking site when you schedule your appointment.
SCHEDULE APPOINTMENT
BOOK YOUR APPOINTMENT 24 HOURS IN ADVANCE
All appointments must be booked at least 24 hours in advance.
If you would like to schedule an appointment less than 24 hours from the time of booking, please call Hello Hunni Nails directly at 703-930-8100. Same-day or short-notice appointments are not guaranteed and may be canceled if they are not confirmed by the Nail Artist.
AFTER-HOUR CHARGES
Salon hours are Tuesday through Friday from 9:00 a.m. to 7:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m.
Early morning, late evening, Sunday, Monday, holiday, or special appointment requests may be accepted based on availability. Please note that appointments outside regular salon hours may include an additional fee.
The additional fee may range from 20% to 50% of the total service cost, depending on the date, time, and requested accommodation. Clients are responsible for confirming any after-hour charges before booking the appointment.
If you have any questions, please call Hello Hunni Nails at 703-930-8100.
FIRST-TIME CLIENTS
If you are a first-time client with acrylic, gel, dip, Gel-X, or other enhancements from another salon, Hello Hunni Nails may require a removal or consultation before booking a fill or new service.
For safety, product quality, and nail health, Hello Hunni Nails must assess the current condition of your natural nails and any existing product before service. Hello Hunni Nails may decline to remove or fill work completed by another salon if there are concerns related to lifting, damage, product quality, sanitation, nail structure, or nail health.
If the Nail Artist agrees to service nails previously done by another salon after a phone, video, or in-person consultation, please understand that longevity is not guaranteed. Hello Hunni Nails cannot verify the products, preparation, or application methods used by another salon, and those factors may affect lifting, breakage, retention, or overall wear.
If the nail growth is beyond what is considered a standard fill, the service may be charged up to the full set price. The Nail Artist also reserves the right to determine whether there is enough time to complete the requested service during the scheduled appointment.
If the appointment must be adjusted, shortened, or rescheduled due to the condition of the existing nails or incorrect service booking, the deposit may be forfeited and additional charges may apply.
PAYMENTS
All appointments must be secured with a valid credit card and deposit.
A minimum 25% deposit is required for in-studio appointments.
A minimum 50% deposit is required for mobile services, parties, groups, and special events.
Appointments are considered booked once payment information is received and the required deposit has been processed.
All deposits are non-refundable and are applied toward the scheduled service total unless the appointment is canceled late, missed, or rescheduled outside the allowed policy window.
CANCELLATIONS AND RESCHEDULING
Your appointment time is reserved especially for you. I understand that schedule changes may happen, so appointments may be canceled or rescheduled with proper notice.
Appointments must be canceled or rescheduled at least 24 hours before the scheduled appointment time.
Cancellations and rescheduling must be completed through the online booking system or by calling Hello Hunni Nails directly at 703-930-8100.
Text messages, social media messages, and voicemails are not considered confirmed cancellations or confirmed rescheduling requests unless Hello Hunni Nails responds and confirms the change.
Appointments canceled or rescheduled with at least 24 hours’ notice may transfer the deposit to one future appointment, subject to availability.
Appointments canceled with less than 24 hours’ notice may be charged up to 100% of the scheduled service total, less any deposit already paid.
All deposits are non-refundable.
LATE ARRIVALS
Please arrive on time for your appointment. Every minute of your appointment is used to provide quality work, proper preparation, and the best possible nail service.
If you are a first-time client, please become familiar with the location, parking, and travel time before your appointment.
A grace period of 15 minutes may be allowed when the schedule permits.
If you arrive late, your service may need to be shortened, simplified, or rescheduled. Nail art, repairs, soak-offs, or add-ons may not be available if your appointment starts late.
After 15 minutes, your appointment may need to be rescheduled. If the appointment is rescheduled due to late arrival, your deposit may be forfeited and the appointment may be charged up to the full service price.
If you are running late, please call Hello Hunni Nails as early as possible at 703-930-8100.
NO-SHOWS
A no-show occurs when a client does not arrive for the appointment and does not cancel before the scheduled appointment time.
No-shows may be charged 100% of the reserved service amount, less any deposit already paid.
Future appointments may require full prepayment before booking.
This policy allows Hello Hunni Nails time to offer the appointment to standby clients, protect reserved appointment time, and keep the schedule running smoothly.
MOBILE SERVICES
Mobile services may be available for select appointments, parties, groups, and special events.
Mobile service availability, pricing, service minimums, travel fees, parking fees, and timing requirements may vary based on location, service needs, and schedule availability.
TRAVEL FEES
Hello Hunni Nails provides mobile services for client convenience.
Please review the current price list for mobile service rates and service minimums. Hello Hunni Nails reserves the right to require a greater service minimum, travel fee, or surcharge for locations outside the standard service area.
Additional travel charges may apply for extended travel distance, rush hour traffic, after-hour appointments, tolls, parking, valet, or special location requirements.
Travel fees and surcharges should be confirmed before the appointment is finalized.
EXCESS AND WAITING FEES
Please be mindful that the Nail Artist may have other clients scheduled after your appointment. Services must be able to start on time.
If the Nail Artist is delayed due to client readiness, waiting time, ongoing interruptions, unavailable setup space, parking delays caused by the client or location, or conditions that require additional time beyond the scheduled service, additional waiting or excess time fees may apply.
Additional time may be billed at $30 for each 15-minute interval unless a different rate is confirmed in writing by email, text, invoice, or service agreement.
Verbal agreements are not accepted for changes to mobile service rates, waiting fees, travel fees, or special event pricing.
If the service must be shortened or certain services cannot be completed due to delays outside the Nail Artist’s control, a refund will not be issued.
PARKING FEES
The client is responsible for all parking-related fees, including but not limited to meters, tolls, parking garages, valet expenses, and building access fees incurred while services are being provided.
These fees may be charged to the card used to book the appointment upon completion of service.
HEALTH AND SAFETY DISCLOSURE
For your safety and ours, clients must disclose any medical concerns, skin concerns, nail concerns, allergies, sensitivities, or conditions that may affect the service at the time of booking.
This includes, but is not limited to, diabetes-related concerns, open wounds, fungus, infectious conditions, severe irritation, bleeding, swelling, excessively thickened nails, product allergies, or any condition that may require medical attention.
Hello Hunni Nails does not provide medical advice, diagnosis, or treatment.
If Hello Hunni Nails arrives or the client arrives for service and the service cannot be safely performed due to a health, nail, or skin concern, Hello Hunni Nails reserves the right to refuse service. A refund will not be issued for reserved time, travel, supplies, or work already performed.
PROFESSIONAL DEMEANOR
Hello Hunni Nails is committed to providing a clean, respectful, safe, and professional experience for every client.
All tools and implements are properly cleaned, disinfected, or disposed of according to sanitation standards.
Hello Hunni Nails does not tolerate indecent exposure, sexual harassment, inappropriate comments, flirting directed toward the Nail Artist, threats, violence, verbal abuse, discrimination, intimidation, or unsafe behavior.
If any inappropriate, unsafe, or unprofessional behavior occurs, Hello Hunni Nails reserves the right to refuse, pause, or stop service immediately. A refund will not be issued, and legal action may be taken when applicable.
WAIVER OF LIABILITY, CLEAN INSTRUMENTS, AND SUPPLIES
All services are voluntary and requested by the client, the client’s authorized representative, or the party host on behalf of guests receiving services.
Hello Hunni Nails makes every reasonable effort to provide clean, safe, and professional services. New disposable files, buffers, and foot files are used when applicable. Non-disposable tools are cleaned and disinfected between clients with professional-grade disinfectant.
Hello Hunni Nails uses professional cosmetic-grade products. Clients are responsible for disclosing allergies, sensitivities, medical concerns, or reactions before service begins.
Hello Hunni Nails is not responsible for allergic reactions, sensitivities, irritation, lifting, breakage, damage, or other concerns caused by undisclosed conditions, product allergies, client aftercare, lifestyle, outside work, or products applied by another salon or individual.
Some products used during nail services may include acetone, polish remover, rubbing alcohol, oils, acrylic, gels, adhesives, and other professional nail products. These products may damage furniture, flooring, clothing, linens, electronics, handbags, or other personal property.
For mobile services, clients are responsible for providing a clean, safe, stable, and properly protected service area. Clients should cover tables, chairs, flooring, linens, and surrounding personal property before services begin.
Hello Hunni Nails and its Nail Artists are not responsible for damage to personal property when the service area is not properly prepared or protected by the client.
By receiving services, the client agrees to release Hello Hunni Nails LLC and its Nail Artists from liability for claims related to voluntary services, except where prohibited by law.
POLICY CHANGES
Hello Hunni Nails reserves the right to update, change, or replace these policies at any time by posting updates on the website or booking site.
Any changes are effective immediately once posted.
The policy in effect at the time of booking will generally apply to that appointment unless a change is required by law or agreed to in writing.